CTIA & TCPA COMPLIANCE
Effective Date: 14th July, 2016
Keeping your business CTIA and TCPA compliant is important to ensure continual use of the Text Deliver platform and ongoing delivery by your wireless carriers. We've compiled an overview of the various guidelines, how they effect you.
In the report, we outline rules you need to follow to ensure you won't get into trouble based on the Telephone Consumer Protection Act (TCPA), which is a federal law, enforced by the Federal Communications Commission (FCC). The TCPA is establishing the specific requirements businesses must satisfy to be allowed to text their customers. It also states how the consumer's permission can be asked and received, and what you can do under that received permission.
CTIA (formerly known as the Cellular Telephone Industries Association) is an organization created by the wireless carriers and controls SMS marketing guidelines. CTIA can audit and shut down an SMS program that doesn't play by their rules, which are very specific about what a text message needs to include, like help and stop commands, privacy policies, etc.
Free CTIA & TCPA Compliance Resources
- Guide – Running SMS
- Optin Message Blueprint
- SMS Advertising Blueprint
- SMS Offer Blueprint
- SMS Terms Blueprint
If you have any questions about compliance contact our support team who will be happy to assist.